CollectPlus is a convenient and easy service especially for those who are busy and not at home to receive a parcel. They have three main services, Click & Collect, Returns and Send.
Click & Collect. They partner with over 90 online retailers such as ASOS, Wiggle, River Island, John Lewis to offer Click & Collect to a CollectPlus store near to where you live, work or study. Choose the CollectPlus option in checkout and you will receive a notification code via text message or email when your order has arrived.
Returns. If what you have ordered online doesn’t suit we partner with over 350 retailers to make returns really easy. Often you will find a returns label in the parcel that your delivery arrived in or you can download a label from our Returns page here.
Send. With CollectPlus' Send service you can send a parcel to someone at either their home address or to a CollectPlus store of their choice. Simply buy a label here and print at home or if you don’t own a printer print in store for a small fee.
Enter your Collectplus tracking code in the box above. The code will be between 7 and 19 characters long and is made up of letters and numbers - an example is ABC1D23, 8CBBG6250289A7O5 or JD0002212345678901
You can track a parcel by entering your tracking reference in the field above – this will show you the latest status of your parcel (parcels are scanned at each physical point in our network). There may be pauses in the parcel’s journey at times, please only contact CollectPlus if your parcel that has not moved for over 24 hours or is past its estimated delivery day.
If you're waiting for your parcel to reach your local store or need to check if a parcel has safely reached its destination, simply enter your tracking reference in the box below.
At CollectPlus, they aim to get all Standard parcels delivered typically within two working days. This starts from the day after the parcel is taken to the CollectPlus store, as our driver may have already collected on the day it was taken to store. Bank holidays and Sundays do not count as working days. Please allow an extra working day for deliveries to and from Northern Ireland, the far North of Scotland, Isle of Man and the Isle of Wight. Please allow up to an extra 5 working days for deliveries to and from the Scottish Islands.
The estimated delivery day will show on our tracking page as an indication of the day we hope to have the parcel delivered by.
Return parcels are typically delivered to the retailer in 3 to 5 working days.
You can track a parcel by entering your tracking reference in the box below – this will show you the most recent location of your parcel (parcels are scanned at each physical point in our network, this is not live tracking. There may be pauses in the parcel’s journey at times, please only contact us for a parcel that has not moved for over 24 hours or is past its estimated delivery day. Our drivers deliver parcels between 7am to 7pm.
Create an account with CollectPlus and you can view all of your in-flight parcels (linked to that email address) by tracking reference and parcel status.
If you purchased the label from the CollectPlus website, you'll find your CollectPlus tracking reference in the email we originally sent to you. You can also find this on the receipt our storekeeper gave you when you dropped off your parcel.
If you create an account using the email address you use to buy labels you will have a view of all your CollectPlus labels. You will also get progress information on your parcels from retailers on our Click & Collect service.
If a retailer has supplied you with a label to return an item you will only be able to confirm the tracking reference from the receipt the storekeeper gave you when your parcels was taken to the store and scanned in. For any other queries please check with the retailer directly.
If a parcel cannot be delivered after a maximum of three attempts, left in a safe place or with a neighbour then it will be returned to the sender or retailer.
If a parcel has been sent to a store for collection and is refused by the store for any reason, the parcel will be returned to sender automatically. If a parcel has been awaiting collection in a store for ten calendar days and has not been collected it will be returned to sender.
The National Hub is not one location, it is a term used to indicate that the parcel is being sorted at a central location after being collected from the nearest local depot and is moving towards the next stage in the journey. This is how every parcel moves to its destination through the CollectPlus delivery network.
If you are not in when your parcel is delivered, CollectPlus driver will make up to 3 attempts to deliver on subsequent days and/or we will leave a card if:
We are sorry if your parcel has not been delivered within the estimated delivery time. In this instance CollectPlus requires more information from you, please contact them.
If you are returning a parcel to an online retailer please contact them first to see if they have received the item.
You will need your collection code to obtain your parcel, it acts as a form of security and the storekeeper can only hand a parcel to you by scanning the parcel label and using this code.
To get your collection code, the parcel must have been delivered to the CollectPlus store and you must use the email address used to make your order with the retailer.
When you order goods from an online retailer they will share your email and/or mobile number with us; once your parcel is delivered to the CollectPlus store we will automatically send you your collection code, by text message or email. The collection code is a 7 character reference and also a barcode for the CollectPlus store to scan. Don't worry the store can use either to release your parcel.
You can arrange for a family member or friend to collect your Click & Collect parcel on your behalf from your chosen CollectPlus store so long as they have the collection code (which will be sent to you) and one of your forms of ID, any of the following is acceptable ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book.
If you are unable to collect your parcel for any reason within 10 calendar days of receiving your text or email, please let the sender know as soon as possible so the parcel can be returned to them and your refund/return not delayed.
This is a way of buying items from millions of sellers and picking them up from over 2,600 Collect+ stores and 900 Sainsbury’s and Argos locations.
All communications will come from eBay. You will receive a sms or email with a collection barcode in it and instructions on what to do. The eBay collection codes all start with the letters FM.
This all depends on the shipping method the seller has chosen, there are more specific details given against the item. Ebay say on average it takes 3 days.
Parcels app will help you track the status and location of your parcel delivered by Collect+.
| Status | Description |
|---|---|
| Delivery Booked | |
| Received at BEESTON MINI MARKET, NR26 8SQ | |
| Parcel collected by courier | |
| Despatched from NORWICH DEPOT | |
| Processed at National Hub | |
| Received into LINCOLN DEPOT | |
| Loaded onto LINCOLN VAN | |
| Delivered to Customer |
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