US Mail Service

US Mail Service Sendungsverfolgung für Pakete und Briefe

My package was sent with US Mail Service, how do I track it?

The easiest way is to enter tracking number you received from the seller or online shop into the tracking field above.

You can also click through to the official website of courier company and try to find information yourself, navigating new website each time you encounter unfamiliar tracking number, translating information to your native language and finding out which company delivers package to your door.

With ParcelsApp.com your package is automatically tracked with all relevant couriers and in most cases last mile tracking number if found and tracked all the way from the origin country to your door.

When my US Mail Service package will be delivered?

Delivery time varies by the origin country, courier and postal companies involved, and destination country transit.

Sending a package from one country to another is like a big adventure for your item! Let's break it down into easy steps:

  1. Packing up: First, the sender carefully packs your item to keep it safe during its journey.
  2. Handing it over: The sender takes the package to a shipping company, like a post office or courier service.
  3. Starting the journey: The package begins its trip in the country it's sent from (let's say China, for example).
  4. Moving around the country: Your package might travel by truck or plane to different places within China.
  5. Saying goodbye to China: Before leaving the country, the package goes through a special check called "export customs." This is like getting a passport stamp for your item!
  6. The big trip begins: Now your package gets on a plane or a big ship to start its journey across the world.
  7. Pit stops: Sometimes, the package might visit another country on the way. This is called a "transshipment." Think of it as a layover for your package!
  8. Arriving in the new country: When your package reaches its destination country, it goes through another check called "import customs."
  9. Last leg of the journey: After clearing customs, your package travels within the new country to reach its final destination.
  10. Delivery day: Finally, a delivery person brings the package right to your door! Or you get a notification that package can be collected from the nearest post office branch or locker box.

The time all this takes can be different depending on a few things:

  • Which countries the package is traveling between
  • Which shipping company is handling your package
  • How the package is traveling (by air or sea)
  • How busy the postal services are in both countries

ParcelsApp.com accumulates statistics for most common types of packages and can estimate with 50-80% accuracy delivery timeframe for your packages given that last mile tracking number is provided by the origin carrier.

Why hasn't my tracking information been updated recently?

It's a common worry when your package seems to vanish into thin air - at least according to the tracking information. But fear not! There are several reasons why your tracking might not be updating, and most of them are perfectly normal.

The Silent Journey

Imagine your package on a long road trip. It's cruising down the highway, but there aren't any pit stops for miles. That's often what's happening when your tracking goes quiet. Your package is simply in transit between major checkpoints. This is especially true for international shipments or those covering vast distances. Your package might be sailing across an ocean or flying high above the clouds, far from any scanning devices.

The Busy Season

Now, picture the post office during the holidays. It's bustling with activity, packages piled high, and workers rushing to keep up. During these peak times, like major shopping events or holidays, tracking updates can lag behind. Your package is still moving, but the sheer volume of shipments means it might not get scanned as frequently.

The Customs Conundrum

If your package is crossing borders, it might hit a pause button at customs. Think of customs as a strict bouncer at an exclusive club. They're checking every package carefully, which can take time. During this process, your tracking might not update for days or even weeks. Don't worry - this is normal for international shipments.

Technical Hiccups

Sometimes, the issue isn't with your package at all, but with the tracking system itself. Like any technology, these systems can experience glitches. Your package might have been scanned, but that information is stuck in digital traffic, waiting to reach the tracking website you're refreshing every five minutes.

Weekend Lull

Weekends and holidays can create a tracking dead zone. Many shipping operations slow down or stop completely during these times. It's like your package is taking a little vacation too. Come Monday, you'll likely see a flurry of updates as everything gets moving again.

When to Raise the Alarm

While a lack of updates is usually nothing to worry about, there are times when you might want to investigate further. If domestic shipments go dark for more than a week, or international ones for more than two weeks, it's worth reaching out to the shipping company. The same goes if the estimated delivery date has long passed with no sign of your package.

Your Next Steps

If you're concerned, don't hesitate to contact the shipping company. They have access to more detailed information and can often provide reassurance or actiong when needed. Remember, patience is key in the world of shipping. More often than not, your package is steadily making its way to you, even if the tracking doesn't reflect every step of its journey.

How can I find out if my package is stuck in customs?

Finding out if your package is stuck in customs can be a bit tricky, but here are some steps you can take:

  1. Check your tracking information:
    • Look for status updates like "Held in Customs" or "Customs Clearance"
    • Pay attention to the location of your package - if it's been in the same place for several days, it might be in customs
  2. Contact the shipping company:
    • Call their customer service line
    • Provide your tracking number and ask for more details
    • They might have additional information not shown in the online tracking
  3. Check with local customs office:
    • Find the contact information for the customs office in the destination country
    • You may need to provide the tracking number and package details
  4. Look for customs forms:
    • Check your email for any forms sent by customs or the shipping company
    • These forms might require additional information or payment
  5. Be patient:
    • Customs processing can take anywhere from a few days to several weeks
    • Delays are common, especially during busy periods or for international shipments

Common reasons for customs delays:

  • Incomplete or incorrect customs declaration forms
  • Restricted or prohibited items
  • Outstanding customs fees or taxes
  • Random security checks
  • High volume of packages during peak seasons

Remember: If your package is stuck in customs, it's usually not lost. It's just going through necessary checks and processes.

If you've confirmed your package is stuck in customs, you may need to:

  • Provide additional information about the package contents
  • Pay any required customs fees or taxes
  • In some cases, you might need to submit a formal customs clearance request

Tip: Always keep your tracking number handy and don't hesitate to reach out to the shipping company for assistance. They're often your best resource for navigating customs issues.

Can I change the delivery address after my package has been shipped?

Parcels on iPhone and Android

Parcel App herunterladen für iPhone oder Android immer wissen, wo sich Ihre Pakete befinden, und Push-Benachrichtigungen erhalten, wenn sich die Paketverfolgung ändert.

US Mail Service Tracking-Zustände

Status Description
Status Not Available Status Not Available means that either you’ve entered a wrong tracking number or there are no updates available for that particular tracking number.
Delivered Article has been delivered with a recorded time, location and date of delivery. We apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered but you can't find it: Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors and any locations where the package could be placed.
Pre-Shipment Info Sent, Awaiting Item. The US Mail Service was electronically notified by the shipper to expect your package for mailing. This does not indicate receipt or the actual mailing date. Delivery status information will be provided if/when available. This scan indicates that the shipper has notified the Postal Service that they intend to submit the item for processing and delivery.
Acceptance This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business.
Delivered, Parcel Locker
Delivered, Front Desk/Reception
Delivered, To Mail Room
Notice Left (No Authorized Recipient Available) An unsuccessful delivery attempt was made by your carrier today.
Customs Clearance
Processed Through Facility This scan indicates that the item has processed through and left a Postal Service processing facility. The item is currently in transit to the destination.
Arrived at US Mail Service Facility
Arrived at Facility
Shipping Label Created
Departed US Mail Service Facility
Accepted at US Mail Service Origin Facility
Customs clearance processing complete
Departed Post Office
Arrived at US Mail Service Origin Facility
Departed Shipping Partner Facility
Shipment Picked Up
Picked Up
Alert Alert signify some detail or any other possible issue in the shipment of a mail item. Contact customer support for further help in this regard. If a mail package has been delivered successfully, then ignore this notice. However, if you haven’t received your package and it is under the “Alert” status, then please pay attention: you need to read and analyze the detailed tracking information carefully and contact the customer support for help.
Arrived Shipping Partner Facility
Attempted Delivery Abroad
Arrival at Post Office
Arrived at Unit
Arrived at post office
Shipment Accepted
Attempted Delivery - Item being held, addressee being notified
Departed US Mail Service Destination Facility
Arrived at US Mail Service Destination Facility
Inbound Out of Customs
Incorrect Address - Addressee's address being verified
Released from US Customs
Processing Exception
Collect for Pick Up
Delivered, In/At Mailbox
Sorting Complete
Insufficient Address
Accepted at US Mail Service Destination Facility
Refused
Tendered to Military Agent
Addressee requested later delivery - Item being held at addressee's request
Delivered, To Agent
Addressee not available - Will attempt delivery on next working day
Unclaimed/Max Hold Time Expired
Picked Up by Shipping Partner, US Mail Service Awaiting Item
Missed delivery - Scheduled for another delivery attempt today
Incorrect Address - Item returned to sender
Departed US Mail Service Origin Facility
Moved, Left no Address
Shipping Label Created, US Mail Service Awaiting Item
Incorrect Address - Item forwarded / redirected
Does not meet customs requirements - Return to Sender
Return to Sender
Delivered, Garage or Other Location at Address
Addressee requested later delivery - Will attempt delivery on next working day
Undeliverable as Addressed
No Access Your carrier was unable to deliver to your address.
Addressee not available - Scheduled for another delivery attempt today
Processing Exception, Regional Weather Delay
Held at Delivery Depot/Delivery Office
No Such Number
Addressee Unknown
Departed Shipping Partner Facility, US Mail Service Awaiting Item
Acceptance (SSK)
Notice Left This scan indicates that the item is ready for pickup at the Post Office. If it is unclaimed after a certain number of days it will be returned to the sender.
Delivered, To Original Sender
Delivered, PO Box
Addressee cannot be located - Scheduled for another delivery attempt today
Return to Sender Processed
Available for Pickup
Arrived at Hub
Unclaimed - Item returned to sender
Arrival at Pick-Up Point
Held in US Customs
Held in Customs
Addressee requests own pick-up - Item being held, addressee being notified
Notice Left (No Secure Location Available)
Origin Post is Preparing Shipment
In Transit to Destination The item is currently in transit to the destination. Item is being processed or transported to your delivering Post Office™ facility. Additional tracking information will be available when it arrives at unit and is out for delivery. This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit. Be assured that we are working to get this to you as soon as possible. If your item is running late, we apologize for the inconvenience.
Dispatched from US Mail Service International Service Center
Missed delivery - Will attempt delivery on next working day
Item refused by addressee - Item returned to sender
Depart From Transit Office of Exchange
Payment of charges - Item being held, addressee being notified
Business Closed
Redelivery Scheduled
Accepted at US Mail Service Facility
Held at Post Office, Retrieved from full parcel locker
Item wrongly directed - Item forwarded / redirected
Arrival at Transit Office From Exchange
Delivered, Individual Picked Up at Post Office
Forwarded
RECEPTACLE BLOCKED Carrier did not have access to mailbox to complete delivery.
Delivery status not updated Item arrived for delivery; however, it has not yet been processed for delivery.
Attempted Delivery - Scheduled for another delivery attempt today
Tendered to Postal Service
Departed
Delivered, Left with Individual
Item damaged - Item not delivered - Item being held, addressee being notified
Delivered, Individual Picked Up at Postal Facility
Arrived Shipping Partner Facility, US Mail Service Awaiting Item
Held at Post Office, At Customer Request
Delivered, Front Door/Porch
Attempted Delivery - Item forwarded / redirected
Arrived
Out for Delivery
In Transit to Destination. The item is currently in transit to the destination.
Departed US Mail Service Regional Facility
Arrived at US Mail Service Regional Facility
Delivered, Front Door/Porch. Your item was delivered at the front door or porch
Arrived at Post Office
Arrived at US Mail Service Regional Destination Facility
Arrived at US Mail Service Regional Origin Facility
Accepted at US Mail Service Regional Origin Facility
Item Accepted/Picked Up for Initial Processing
Picked Up by Shipping Partner, US Mail Service Awaiting Item.
Sorry - we don't recognise that reference number. Please check your reference number or try again later – it takes 24 hours for them to appear in our system.
Arrival at Delivery Office This scan indicates that the item was scanned at the final postal unit where delivery of the item will take place.
Arrival at Sorting Center
US Mail Service in possession of item

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